3D Safety Systems Pty Limited (ABN 68 118 606 303) (referred to in this document as we, us, our or 3D Safety) is committed to protecting the privacy and the rights of individuals in relation to their personal information. This policy tells you how we collect and manage your personal information. The Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (APPs) govern the way in which we collect, use, disclose and store personal information. This policy sets out how we collect, use, disclose and otherwise manage personal information about you.
By using our services or providing your personal information to us, you acknowledge that you have read and understood this policy.
What is personal information and sensitive information?
Personal information is information or an opinion about an identified individual, or reasonably identifiable individual, whether true or not, and whether the information or opinion is recorded in a material form or not.
Technical data such as IP addresses, device identifiers and online identifiers may constitute personal information if, alone or in combination with other information we hold or can reasonably access, it is reasonably possible to identify an individual to whom the technical data relates.
Sensitive information is a subset of personal information that is given a higher level of protection under the Privacy Act. It includes information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information, genetic information, biometric information or biometric templates.
What personal information do we collect and hold?
We collect, hold, use and disclose personal information as set out in this policy and otherwise permitted under the Privacy Act.
We may collect and hold the following types of personal information: name; job title; address; date of birth; gender; email address; phone number; employer; account credentials and authentication information; identity documents and identifiers, such as licences, cards and work authorisations; photographs; qualifications; other compliance documents; usage and device data; and site and location data.
We may also collect sensitive information including: health information; biometric information and biometric templates; criminal record check outcomes; and diversity information including racial and ethnic origin.
Exemption under the Privacy Act
The employee records exemption set out in the Privacy Act applies to our acts and practices with respect to the handling of employee records by us in relation to both current and former employment relationships. This policy does not apply to our acts and practices in relation to employee records.
Why do we collect, hold, use and disclose personal information?
We collect, hold, use and disclose your personal information for the following purposes:
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to provide, operate, secure and support our products and services, including our mobile apps and our SaaS solution which provides workforce and plant onboarding and management services to our customers in connection with their projects;
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to improve our products and services;
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to facilitate our internal business operations and to manage and administer our business;
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to communicate with you, including responding to your enquiries; and
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to comply with our legal obligations.
How do we collect and hold personal information?
We collect personal information directly from you when you:
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provide information to us in person, by telephone, by email, our 3D Safety platform or mobile apps, or through other means;
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complete a form, application or survey;
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interact with our website or social media pages.
Where permitted by law, we may also collect personal information from third parties including our customers in connection with their projects.
If the personal information we collect includes sensitive information, including health information, we will ask for your consent to collect this sensitive information, unless the law allows us to collect the information without your consent.
We hold personal information in electronic records and, where applicable, physical records.
Automated decisions
We may use automated decision making (ADM) to make, or assist in making, decisions about you that use your personal information and that may significantly affect you.
Uses of ADM include:
Site access and ability to perform an activity
If you work on a project that one of our customers is working on, the 3D Safety platform uses ADM and your personal information to determine your compliance status and whether you are authorised to access a site or perform an activity. These automated decisions are based on rules configured by the organisation operating the project, and may include:
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Expired or missing qualifications: We use the details and expiry dates of your licences, tickets, qualifications and other compliance documents relevant to your role. If a required document expires or is missing, you may automatically lose access to the site or to the relevant activity until a current document is provided.
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Site inactivity: We use your site attendance records, such as sign-ins and entry and exit events. If you have not attended a site for a period set by our customer operating the project, your access to that site may be suspended until you redo a site induction. This ensures you are briefed on the current hazards and controls in place at the site.
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Human review: Automated decisions can be reviewed by a person. Authorised personnel of the organisation operating the project, such as site administrators or safety personnel, can review your compliance status and manually restore or override access where appropriate.
The personal information used in these decisions includes your compliance document details and expiry dates, your role or trade, your project assignments and your site attendance records. Gender, background and diversity information is not used in these decisions.
If you believe a decision about your compliance status or site access is incorrect, you can update your documents through the platform, or ask the customer operating the project to review the decision. You can also contact our Privacy Officer using the contact details below.
Location data collected by 3D Safety mobile apps
If you work on a project that one of our customers is working on and you use the 3D Safety mobile app for Android or iOS (the App), the App may access your device’s location, including precise location where required, when you use certain location-enabled safety, attendance and compliance features.
How and why we use location
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Sign-ins, forms and signatures: When you use the App to sign in, complete a form, or sign an activity, such as a toolbox talk, induction or pre-start, the App may record your device’s location and associate it with the attendance or activity record. This helps indicate that you were at or near the relevant work location when the activity was completed and assists the organisation operating the project with attendance, safety and compliance records.
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Evacuations: During an evacuation, the App records the location of the warden’s device when people are checked off. Your own device location is not recorded when you are checked off by a warden. This assists the organisation operating the project to account for people during an emergency.
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Photos: When you take or upload a photo through the App, location information may be associated with the photo record where the relevant location feature is enabled. This can help identify where hazards, incidents, inspections or work activities occurred.
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Maps and location questions: Where a form asks you to identify a location on a map, the App may use your current device location to centre the map. Your current location is used only on your device for this purpose and is not sent to 3D Safety. Only the location you select on the map is saved as the response.
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Beacon-based attendance: On projects where the organisation operating the project has enabled beacon-based attendance features, the App may use Bluetooth and location-related device permissions to detect when your device is within, or is no longer within, the detectable range of a Bluetooth beacon installed at a work site. Depending on your device and permissions, this may operate while the App is running in the background. The attendance record stores beacon entry and exit events rather than continuously recording your GPS coordinates. These records may be used for site attendance, safety and evacuation purposes.
Where an organisation enables beacon-based attendance features, that organisation is responsible for ensuring its use of those features complies with applicable workplace surveillance, employment and privacy laws, including any requirements to notify workers.
We do not use location information for advertising or marketing and we do not sell location information. The App does not continuously record your GPS location. Location information is only collected through the App in the circumstances described above.
Location: your choices
You can control the App’s access to location and Bluetooth services through your device settings. If you disable these permissions, some location-enabled features may be unavailable or may operate without recording your location.
Your employer, contracting organisation or the organisation operating the project may separately require you to comply with particular site attendance, safety or emergency management processes.
Location: storage, access and disclosure
Location information collected through the App is stored in Australia and protected in accordance with the security measures applying to other personal information held by 3D Safety.
We may access the location information where necessary to operate, support, secure or maintain our services.
Location information may be made available to authorised users associated with the relevant project, including the organisation operating the project, its joint venture participants and, where applicable and configured, your employer or contracting organisation.
3D Safety and its service providers may also access or disclose location information where required or authorised by law.
Failure to provide information
You are not obliged to provide personal information. However, if you don’t, or if it is incomplete or inaccurate, we may be unable to provide the products and services you are seeking, and you may not meet the requirements of a project.
Disclosure of personal information
We may disclose personal information for the purposes described in this policy:
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to our customers and authorised users associated with a project, including the organisation operating the project, its joint venture participants and, where applicable, your employer or contracting organisation;
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to service providers, contractors and agents;
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to professional advisers (including legal, financial and accounting advisers); and
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where required or authorised by law.
We may disclose personal information in other circumstances, where the person concerned has consented to the disclosure, or where we are expressly permitted to do so by the Privacy Act or another law.
Disclosure of personal information overseas
We do not disclose personal information to recipients outside Australia except in the following circumstances:
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Where a project is operated in New Zealand, or a joint venture participant is based there, personal information associated with that project may be disclosed to organisations in New Zealand.
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Authorised users of the 3D Safety platform may access it from outside Australia, for example while travelling. The personal information remains stored in Australia, and access is controlled by the organisation that authorised the user.
Security of your personal information
We are committed to protecting your personal information. We take reasonable steps to protect all information which we hold (including your personal information) from misuse, loss, unauthorised access, modification or disclosure. This includes physical, electronic and managerial security measures and encryption of information in transit and at rest.
Retention of personal information
We retain your personal information only for as long as necessary to provide our products and services, meet legal and regulatory obligations, resolve disputes and manage our business. We may also retain your information where required or permitted by law. When personal information is no longer needed for the purpose for which it was obtained, or for any other lawful purpose, we will take reasonable steps to destroy or permanently de-identify it.
Access to your personal information
3D Safety has appointed a Privacy Officer to ensure that our management of personal information is in accordance with this policy and the Privacy Act.
You can request access to the personal information we hold about you and ask us to correct it if you consider that it is inaccurate, out-of-date, incomplete, irrelevant or misleading, subject to certain exceptions.
To make a request, please contact our Privacy Officer in writing using the contact details set out below. We will respond within a reasonable period, usually within 30 days. 3D Safety will not charge a fee for making an access request, but may charge a reasonable administrative fee for providing you with a copy of your personal information.
To protect your personal information, we may require identification from you before releasing the requested information.
If we refuse to provide you with access to your personal information or to update it in line with your request, we will provide you with written reasons.
If we refuse to correct or update your information, you may request that we make a note on your record that you are of the opinion that the information is inaccurate, incomplete, out of date, irrelevant or misleading, as the case may be.
Policy updates
We will review and update this policy from time to time. Any changes to our policy will be published on our website. You may obtain a copy of our current policy from our website or by contacting us using the contact details below.
Privacy policy feedback and complaints
If you have any queries or concerns about this policy or the way we handle your personal information, or if you wish to make a complaint about a breach of the Privacy Act, the APPs or a privacy code that applies to us, please contact us in writing at:
Privacy Officer
3D Safety Systems Pty Limited
PO Box Q1258
QVB Building NSW 1230 Australia
We will take reasonable steps to investigate any complaint and respond within a reasonable period, usually within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or, for New Zealand projects, the Office of the Privacy Commissioner at privacy.org.nz.
Effective from 1 October 2026
